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What is the Return policy period Applicable?

7 days replacement applicable for Direct Customers(walk in-Customers) with genuine Reason.

7 days replacement applicable for Indirect Customers (Return Period after Delivery is applicable if product received is Defective or damaged.)

If you have received a damaged or defective product, you can raise a replacement request on the Website/Mobile within the applicable Returns Policy period.

If it is the Genuine Reason We will Refund the Total Amt in same day for walkin customers only otherwise we will refund the rupees15% on billing Amt

In a rare event of the replacement being defective/damaged on the product, a full refund will be provided by the seller once they receive the product.

Possible resolution could be Replacement, Exchange only for Apparel or Refund in case we are unable to provide a Replacement/Exchange.

Consumer Grievance Redress Committee

  1. Mr M V S JYOTHI BABU — 9849966766
  2. Mrs M VIJAYA LAKSHMI -- 9000276314
  3. Mr CH CHANDRA SEKHAR - 9248921448

You can write to us at info@newsonyindia.net & Sonyindia.services@gmail.com

What items can I Exchange?

We allow exchange on items such as Apparel, You can exchange an item for the same product of your choice.

We hope you understand that the product cannot be used in any way. Please include all price tags, labels, original packing and invoice along with the product.

Will I get a refund if I don't get a replacement/exchange as requested?

Replacements/Exchanges are subject to availability of stock with the seller. If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

  1. Return request is made outside the specified time frame
  2. Product is damaged because of use or Product is not in the same condition as you received it
  3. Any consumable item which has been used or installed
  4. Products with tampered or missing serial numbers
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